Samsung poor after sales service

I bought a Samsung fridge in August 2019 that had a faulty ice making machine. Samsung then replaced the freezer door and since then the door hasn’t been swinging the same as the original did and is rather awkward to open and close (gets stuck). I logged another call which they came to replace the door and hinges only to find that the incorrect hinges were delivered and they had to return another day. When they eventually changed the hinges the problem persisted, I was told by the technician to give it a week to let it work it self in, the problem still persisted, I made another call and was told that the Technical manager says that I should give it another month and then call back should the problem persist (this can be listened to in my call with the call Centre and is on email from *** - Ref *** / call on the 17th January 2020)

A month has now passed and when I called in to inform Samsung that the problem is still there, it took them a week to get back to me only to respond by saying the Senior Technical manager now says that this is how the door should be, which is against everything the technicians said before.

It has taken me almost 4 months of this back and forth with calling in and making myself available for technicians to come in and out of my house on a number of occasions not knowing how to correct the issue, only for this Senior Technician to conclude that there’s nothing wrong with the door. He makes this comment even though his own technician that attempted to fix the door confirms that the door is not swinging as the original door did.

I have always like Samsung appliances, but this is such poor after sales service and extremely disappointed