SAMSUNG PLAYING DIRTY

I bought my mother a fridge and after a couple of months before the 2yrs it just died. I was in the US at the time and my mother and younger brother called the store where I bought it. Upon advise from the store to call Samsung instead..they called Samsung. After several calls and the last being told Samsung was gonna locate a closest service center to my home and they’ll be given feedback. Feedback never came until they gave up.

Fast forward to me coming back to the country almost new fridge standing in my mother’s house not working. For 3 months of me calling Samsung for 2 and sometimes 3 times a week. I was finally told I must pay a depreciation amount. Amount which is the same amount I paid when I bought the fridge. When I told the girl who gave me that feedback I was not going to pay so much money or any money for that matter because the fridge died when it was still under warranty she just gave me this attitude you only get from people who think they are above you and there’s nothing you can do about it.

So if Samsung customer care doesn’t care about customer service are we as consumers suppose to keep quiet because they are these big giants!! Big giants that became big because of our hard earned money!!