AB
A B

1 reviews | Active since Dec 2017

08 Dec 2017, 15:44

Samsung phone very bad quality camera

Dear Sir/Mam

As a long time Samsung fan I am very disappointed with the quality of the Samsung's camera's. It has gone backwards and has a lower quality camera for a more expensive phone. I purchased the Samsung J5 and all the pictures was very grainy and pixilated. The Samsung J5 is an expensive phone.

After three weeks with the phone I fell holding the phone that had a protective screen and cover on. The screen cracked underneath the cover and could no longer be used. The cost for repairs was the same as the phone. Next I bought a Samsung J1. The quality of the camera is so bad I cannot take photos of any documents.

I had a Samsung before and the quality of photos was so much better. I am disappointed in Samsung as I tried to stay loyal to the brand while many of the people I know went for other brands. But now I am stuck with this low qaulity camera. :-(

My next phone will not be a Samsung.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Dec 2017, 08:37
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA