1 reviews | Active since Dec 2017
Samsung phone very bad quality camera
Dear Sir/Mam
As a long time Samsung fan I am very disappointed with the quality of the Samsung's camera's. It has gone backwards and has a lower quality camera for a more expensive phone. I purchased the Samsung J5 and all the pictures was very grainy and pixilated. The Samsung J5 is an expensive phone.
After three weeks with the phone I fell holding the phone that had a protective screen and cover on. The screen cracked underneath the cover and could no longer be used. The cost for repairs was the same as the phone. Next I bought a Samsung J1. The quality of the camera is so bad I cannot take photos of any documents.
I had a Samsung before and the quality of photos was so much better. I am disappointed in Samsung as I tried to stay loyal to the brand while many of the people I know went for other brands. But now I am stuck with this low qaulity camera. :-(
My next phone will not be a Samsung.
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
