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carol.duplessis carol.duplessis

1 reviews | Active since Jan 2017

27 Jan 2017, 15:49

SAMSUNG PHONE SEND IN FOR REPAIRS

<p>REALLY THERE IS NO SERVISE AT THE TYGEVALLEY SAMSUNG BRANCH</p> <p>THE PEOPLE ARE DELAYED SERVICE SU CKS!!!</p> <p>NO COMMUNICATION TO CUSTOMERS </p> <p>PEOPLE CAN`T SPELL </p> <p>MY PHONE WAS READY A WEEK AGO - NO FEEDBACK, I PHONED IN NOW, SPOKE TO TWO PEOPLE THE FIRST PERSON TOLD ME MY PHONE WAS READY, SECOND PERSON TOLD THE PHONE WAS SEND IN FOR REPAIRS TODAY ONLY, ***!!! I WANT COMMUNICATION!!!! THIS AFTER 3 WEEKS!!!</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jan 2017, 09:06
Official

Good day Carol,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards

Samsung SA