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neran V

1 reviews | Active since Feb 2013

31 Jul 2018, 07:52

SAMSUNG PHONE REWARDS ARE ****S.

My wife has taken an MTN contract in December 2018 which came with a Samsung television and a cruise voucher valid at R4000. The Sales man at MTN told us to go on the Samsung app on our new device and register to receive to television and redeem voucher which will be added to our e wallet. Now when it's time for us to use the voucher Samsung call centre say us that the voucher is nil and void cos we did not read the terms and conditions. We had to redeem and register the voucher. So my wife told the rude Samsung call centre guy that we did what the MTN sales person told us to do and that was to register the voucher on the Samsung app and it will get saved on the e wallet and redeem it when we are ready to use it and the voucher says it's valid till March 2019. Every television set and devices at my home is Samsung..we support Samsung, but if Samsung feel they cannot honour our voucher due to not reading the terms and conditions then I will feel very depressed having purchased Samsung products.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply31 Jul 2018, 10:09
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP

nV
neran V's update01 Aug 2018, 06:55
Reviewer Update
Samsung has left a bitter taste in my mouth and I will not support Samsung in the future. Samsung's uses there REWARDS app on there devices to attract customers. I am sure when Samsung ran the promotion, they knew how many people have taken the phone contracts to receive the television and S8 plus. I think it is a lame excuse that because we didn't register online....we don't qualify. I will be taking my Samsung S8 and the Samsung television back to MTN with the unused voucher and returning it. No use paying for something that has no benefit and I will be changing my devises to another brand were by I don't be ripped of....SAMSUNG and there TERMS AND CONDITIONS sucks.......*******S....
nV
neran V's update06 Aug 2018, 09:47
Reviewer Update
I have been to MTN on Saturday, were I have taken the contract. The sales man at MTN, informed my wife and I that the steps we followed to register was correct and he informed us that when Samsung consulted trained MTN on promoting this promotion, Samsung DID NOT inform the MT N sales person to advise the customer once the voucher was redeemed it need to be registered. As per MTN if the voucher is valid for a year it can be used at anytime before expiry date. So now have have some form of relief. If Samsung slipped up or MTN, it is NOT my problem; as a customer what instruction that I was give, I followed, so Samung must not come with there **** and say that we have not read the terms and conditions because the only terms and conditions I followed was from MTN, the place were I have taken the contract. I hope this is resolved asap because I don't want to loose my space on the cruise..all because of Samsung..