Samsung phone repair (Somerset Mall)

<p>I am Highly irritated and disappointed with the service I have recieved from Samsung on trying to get my phone repaired. When I took my phone in to get the mic and charging point fixed, there was nothing else wrong with the phone. The technician who booked it in did so quickly and with a friendly manner and I felt good about leaving my phone there. He told me their internet had been down and he would email me my job card, and that my phone repair would take 24hours - 4days. Fantastic I thought...</p> <p> </p> <p>The next day I called in as I had not yet been emailed my job card and was told It would be done immediately. No job card has yet to be recieved (11 days later). I went into the Samsung store 3 days later to get an update on my phone and they sent me away saying it would now take 4-9days. Already very annoyed, I now left without my phone, having wasted my time following up on something that should have been communicated to me electronically by Samsung.</p> <p> </p> <p>10 days after leaving my phone there, I AGAIN went into the Samsung store to find out the status of my repair, and then was told it hadnt been completed as the parts had only arrived the day before, and yet again had to leave with no phone and time wasted. I am shocked that a company as big as Samsung does not communicate to their customers the status of their repairs, let alone any delays that might occur. I am not expecting that the phone be repaired in 10 min. I know these things take time. But I have been left in the dark for nearly 2 weeks, and been told 3 different stories by 3 different technicians and it is unacceptable.</p> <p> </p> <p>I have now found out that there was a bigger issue with my phone, which was working perfectly fine excluding the charging port and mic issues, and has now been formatted. I am FURIOUS!!! first they dont let me know whats happening, and now I have to find out that all my precious photos and memories have been wiped from my phone without so much as an email.</p> <p> </p> <p>I am a long time Samsung user and I am shocked and hugely angry at the way I have been, not treated, but ignored by Samsung. This type of service is unacceptable. </p>