SA
Shane A

1 reviews | Active since Sept 2015

21 Jun 2018, 12:25

Samsung Phone keeps rebooting

A Samsung Galaxy Prime plus was bough as a gift last year, I have been battling to get this phone working for the last month now.

I have been to the Samsung Store in The Grove Mall Pretoria, and the tech worked on the phone.

Basically the phone reboots on its own on random intervals, they have done software on this phone and the issue still persists.

Im begging, I will go into another Samsung store to get assistance, Hope they can sort this out once and for all, or replace this phone with a working one.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Jun 2018, 16:51
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team

^;JL