Samsung Phone Insurance

Good Day.

In this matter, I do not know who to address. I Lungile Nkosi. I bought a Samsung J2 in 2017 and I took the insurance along with it. I bought it at Foschini in Ladysmith. I then lost my phone on the 21st of July 2020. I went to Foschini to report they said I must email an affidavit and claim form of which I did.

I phoned Samsung they said they received my claim and documentation. I've been trying to contact Samsung but it's rings forever. It's been more than 30 days and it's tiring. I'm sick of doing the same thing over and over, I receive no response.

Please intervene to this matter immediately.