GV
Granvile V

1 reviews | Active since Oct 2009

07 Sept 2018, 10:44

Samsung phone defects

I have a Samsung J7 pro for less that 6 month. One morning when I woke up I stared noticing my screen starting to go go black starting from lower right hand corner. This increased and I was unable to see anything on screen. Took it in to Samsung somerset west who then send it off to WeFix in Canal Walk. A day after received an email with quote of R3000 to repair screen. When I called them they said they found a fine hairline crack on the inside of LCD screen. How can this have appeared. Firstly i would expect a bigger crack if phone fell. Secondly, I bought all this protective covers and screen protection that should prevent phone damage in the event of being dropped. With this, could this not be a manufacturing default. Im am seriously disappointing in Samsung!!

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Replies (2)
Samsung South Africa
Samsung South Africa's reply07 Sept 2018, 11:11
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP

GV
Granvile V's update10 Sept 2018, 09:01
Reviewer Update
Still no personal response from Samsung. Only this automatic replies!!