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Dhinesh B
1 reviews | Active since Feb 2020
05 Dec 2025, 08:57
Samsung Phone deals
Purchased 2 seperate cell phone contracts via MTN which were marketed with Samsung phones accompanied with Earbuds and watches. After not getting adequate responses from in store Samsung consultant with the claiming of the devices, he escalated to his Manager, who through the consultant advised that I rather call Samsung myself. I instead wrote an email to "***" on 04 December 2025. Unfortuately have not even received an acknowledgement. A further mail was sent on 05 December 2025.
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Replies (3)
Samsung South Africa's replyOfficial
05 Dec 2025, 08:58Good day Dhinesh
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply05 Dec 2025, 08:58
Official
Good day Dhinesh
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
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Dhinesh B's updateReviewer Update
08 Dec 2025, 15:01Was pleasantly surprised to receive a call on Saturday 06 December 2025, and was advised that my matter is receiving attention and feedback will be provided by Moday, 08 December 2025. Its 15:00 on 08 December 2025 and I have not received any feedback from Samsung. Both phone remain unused, as I need validation that confirmation that Samsung is Honouring their campain, failing which MTN can have their devices back.
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Dhinesh B's update08 Dec 2025, 15:01
Reviewer Update
Was pleasantly surprised to receive a call on Saturday 06 December 2025, and was advised that my matter is receiving attention and feedback will be provided by Moday, 08 December 2025. Its 15:00 on 08 December 2025 and I have not received any feedback from Samsung. Both phone remain unused, as I need validation that confirmation that Samsung is Honouring their campain, failing which MTN can have their devices back.
DB
Dhinesh B's updateReviewer Update
10 Dec 2025, 17:58Samsung Centre have been admittedly trying to resolve my issue, call twice in some days. They basically need from me the cliam reference, as the one provided to me via a text from the store consultant is apparently not valid or possibly *****ulent. The consultant, said he will address situation and yesterday called me to say that despite numerous attempts he was unable to contact Samsung. I returned to MTN today and not not finding the Concultant, the store manager called him, only to be informed that he had taken half day off work. The consultant from MTN committed to try and assist me, and she also called the Samsung consultants manager, who refferred he to an 087 number. Exactly what he did when the problem arose last week. Think his job is to provide customers with an 087 number to call. So at this stage my options is to accept I was prey to a marketing **** or perhaps I was ****med by an in store consultant. Samsung is still adverting deals with free buds etc, I would caution anyone against this as its takes many calls, store visits and emails etc to beg for what is already included in the price you committed to pay.
DB
Dhinesh B's update10 Dec 2025, 17:58
Reviewer Update
Samsung Centre have been admittedly trying to resolve my issue, call twice in some days. They basically need from me the cliam reference, as the one provided to me via a text from the store consultant is apparently not valid or possibly *****ulent. The consultant, said he will address situation and yesterday called me to say that despite numerous attempts he was unable to contact Samsung. I returned to MTN today and not not finding the Concultant, the store manager called him, only to be informed that he had taken half day off work. The consultant from MTN committed to try and assist me, and she also called the Samsung consultants manager, who refferred he to an 087 number. Exactly what he did when the problem arose last week. Think his job is to provide customers with an 087 number to call. So at this stage my options is to accept I was prey to a marketing **** or perhaps I was ****med by an in store consultant. Samsung is still adverting deals with free buds etc, I would caution anyone against this as its takes many calls, store visits and emails etc to beg for what is already included in the price you committed to pay.