1 reviews | Active since Jan 2023
Samsung Perthitic Product and Service
I bought a TV on the 16th November 2022 and in December 2022 the TV started giving problems. I reported the matter to Samsung on the 12th December and ever since they have been sending me from pillar to post.
Eventually they sent one of their Repair Center who actually recommended a system board replacement, but Samsung refused to repair the TV sitting that they needed evidence.
Out of my own efforts, I managed to gather the evidence they required and I then forwarded that evidence to their VOC department and the Technical Team.
Its now close to three months, I am sitting with a non fictional TV and still with no proper response from Samsung.
They now claim the matter is sitting with the CEO Desk and still there is no response from them
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM