SAMSUNG - pathetic service delivery

On the 16 09 2020, I renewed my VODACOM contract and purchased the new Samsung A71 - the the BUDS promotion. On the 15 12 2020 the VODACOM consultant Mrs Kim Fortuin contacted SAMSUNG on my behalf - as due to my numerous phone calls to SAMSUNG to which I received no joy till this very day. Mrs K Fortuin of VODACOM sent the following email - to which she also had received no joy from SAMSUNG to the verry day.

I would like to complain of the poor service rendered by SAMSUNG. I have been a SAMSUNG consumer via VODACOM in excess of 15 years.

Hello Peter, please aid me in this complaint against SAMSUNG. I would like SAMSUNG to supply me with the promotional gift "BUDS:

Here is the communication from my VODACOM supplier directly to SAMSUNG to which they have not yet rep****:

From: Kim Fortuin (VD) Sent: Tuesday, December 15, 2020 9:59 AM To: *** Cc: Cheryl Raatz Subject: RE: Quotation Buds promotion Good day Samsung

This situation which has been going on now since day of purchase which is September as per the receipt is getting out of hand .

We have had so many issues from clients saying that they are struggling to receive their gifts from Samsung after giving all the required information over and still no luck.

Hoping to hear from you - with a POSITIVE response.

from a very disheartened client.

Mrs C Raatz