jJ
jjwessels J
1 reviews | Active since Jun 2016
13 Sept 2023, 15:02
Samsung Pathetic Service and Repair Product worse the before repair
Been busy with Samsung for about 6 months . 85" tv has big misty white spots and according to the feedback I received yesterday is that there is nothing wrong with the device. The problem I am sitting with is the fact that the 2nd time I reported the issue they came to my house and replaced the screen which worsened the problem noticeably . This is ridiculous . Received a call just now and said that Samsung cannot repair or replace a product if the accredited service centre say noting is wrong with the TV. She advised the call will now be closed. Samsung please advice on why the call is closed . After 6 months with a product that is worse now then it was when i booked it in .
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Replies (2)
Samsung South Africa's replyOfficial
13 Sept 2023, 15:04Good day JJ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply13 Sept 2023, 15:04
Official
Good day JJ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
jJ
jjwessels J's updateReviewer Update
13 Sept 2023, 17:08No samsung the issue has not been addressed accordingly.
My TV is not fixed and is in a worse condition then it was when call was initially logged. How is that adressed acordingly is this a joke or something . I believe who ever is replying here has no idee what is going on as they are just reading the report. That is what i have an issue with the report about my TV . Have you viewed the photos that was submitted on that call.?
My TV is not fixed and is in a worse condition then it was when call was initially logged. How is that adressed acordingly is this a joke or something . I believe who ever is replying here has no idee what is going on as they are just reading the report. That is what i have an issue with the report about my TV . Have you viewed the photos that was submitted on that call.?
jJ
jjwessels J's update13 Sept 2023, 17:08
Reviewer Update
No samsung the issue has not been addressed accordingly.
My TV is not fixed and is in a worse condition then it was when call was initially logged. How is that adressed acordingly is this a joke or something . I believe who ever is replying here has no idee what is going on as they are just reading the report. That is what i have an issue with the report about my TV . Have you viewed the photos that was submitted on that call.?
My TV is not fixed and is in a worse condition then it was when call was initially logged. How is that adressed acordingly is this a joke or something . I believe who ever is replying here has no idee what is going on as they are just reading the report. That is what i have an issue with the report about my TV . Have you viewed the photos that was submitted on that call.?