Samsung - Pathetic Service

I bought a Samsung top loader washing machine from Makro, had it for 1 month before it broke. Got in touch with the Samsung call center who subsequently deferred the repair to Inyati Repairs. Inyati then sent out a technician to assess the machine, which turned out to have an incorrect part. It then took a further week for Inyati to arrange for the part and would arrange for the repair "when they could fit me in". In this time there was no communication from Inyati and I had to follow up. I finally cancelled the repair as it was going nowhere slowly and advised Samsung I would like the machine replaced. The replacement process has now gone on for another week and in this time I have been moved from one department to the next with zero urgency and a sever lack of service from Samsung, all the while listening to every call agent "We understand your situation and apologies".

As a so called leading brand one would expect better quality and service, yet this is the pathetic after sale service one receives. While this may not lead to anything or anyone, i would like it put out that @Samsung, your SERVICE is utterly pathetic and embarrassing . I would never look at buying another Samsung product, while this is the after sale service.

While I would love to speak to someone senior this two will never happen and again in the event it did i would most like get "We understand your situation and apologies".