Samsung pathetic service

Pathetic service from call centre...

We were offered a free TV with our contract 5 months back. We followed through with all the steps and still we being pushed from pillar to post. They keep requesting something else and then when we get that in order we told the TV is on its way when we call again something else is needed. No one at Samsung knows what's going on and the service is pathetic I will not lose what was promised to me and I wish they would get theirfacts in order and follow through with their promises. It's frustrating to have to wait this long and no one knows exactly what's going on.