Samsung pathetic return policy

I bought a Samsung TV from Hirsch’s Centurion on 25/5/2019.I had an uneventful travel home, plugged the TV in and realized the screen was cracked. I went back with the TV the next morning and was advised Samsung will have to inspect to see if they can replace. I received feedback on the 3rd of June to tell me you left the TV on for 8 hours after realizing it cracked so we can not help. I have date and time stamped photos showing cracked TV screen an hour after buying it. Pathetic service from Samsung. Using Technicality to absolve themselves from replacement of what I feel is a inferior Samsung product I bought.