Samsung pathetic empty promises

Been waiting, mailing, begging, fighting and threatening since I upgraded to the new Samsung S21 in Feb 2021 for the Galaxy Buds complimentary gift that I was supposed to receive. The only thing I did receive was empty promises and absolutely no service provided. After the previous poor review on Hello Peter in June, I was contacted and told that my order was escalated to the Dispatch list on 2 July. Absolutely no surprise that 2 and a half months later, still nothing. That dispatch list must be very long. Samsung, your service is worse than pathetic.