SAMSUNG - PATHETIC CUSTOMER SERVICE

We have logged ticket no *** on 29 April 2022. We have called several times since and had this ticket escalated more times than I can recall. We were promised a technician would come out last week monday, then tuesday and no show. Then after several more call and emails were promised by Bubele on Friday that a technician would call us for the call out before end of business. Nothing.... Yesterday after calling again were promised a technician would call us to schedule a call out for today. The technician called and told us he would be at our home today but that they would send us an invoice for the call-out fee first. No invoice received, no technician showed up yet again. I am now on hold with Samsung for the umpteenth time...Mateba like all the others has apologised and transferred me to the technicians....NOTHING!! I have been on hold for the last 16 mins. For a Brand such as Samsung who pride themselves in being the industry leaders their service sucks and they think nothing of the customers.