Samsung pathetic after sales service

Beware when buying a samsung refrigerator. Cape Town services and repairs are done by a company called Liptronics, who seldom answer their phone and if your fridge is out of warranty they demand call out fee and proof of payment before you are even put you on the list. I called Samsung call centre 4 times which was just a waste of air time. It took six days for a technician to come out and after being without a fridge for 8 days I asked my insurance broker to arrange someone else to come and look at my fridge. I then sent an email to Liptronics asking that they refund my call out. fee. An hour and a half later Liptronics sent a quote. They refuse refund my money. What a disgrace for an international company.