Samsung pathetic after sales service!

One of my 3 month old he TV sets from Samsung developed a power issue on the 19 January 2021. The tv continually switches on and off, so I logged a call with Samsung immediately. Having bought it online from Takealot I had to deal with Samsung directly. Samsung proceeded to assign agents and the agents efficiently determined that a replacement TV set should be issued. Since 21 January 2021, I have been calling Samsung to find out the eta of my new replacement TV set and to date I have received nothing, not even a phone call to update me. In that time, I have instead spent more than an hour on the phone, waiting on hold mostly, for them to explain where it is and no one can give me a straight, let alone informative answer. Apparently their call center doesn’t deal with their exchange center and they will have to get someone from their exchange center to call me directly, which, 5 calls later and 4 emails later I am still awaiting. It’s a almost 3 weeks since the exchange was approved and who knows when/if I will get my replacement set. For a corporation the size and global stature of Samsung, it’s ridiculous after sales service and bordering on ******* if I continue to get the cold shoulder treatment. I have 75% of my home entertainment and kitchen appliances branded Samsung, a mistake I will never make again!