SAMSUNG PATHETIC

I bought a samsung twin tub at GAME STORES. after 6 months, everything seized. The washing machine motor packed up the spinning motor broke. I laid a complaint with Game, and they sent a technician out 2 weeks later. The machine was fetched from my house in January 2019. Until this day i have had to call Game, called Samsung. They told me the machine has been repaired on 29 January 2019. It is the 19th March and i am still waiting to receive it back. I had to call Samsung daily, Game daily but no one can tell me when my machine will be delivered and why it is not delivered as yet. Every week a consultant from Samsung calls to do a survey on their products and i say the same thing. YOUR PRODUCTS ARE ****, YOUR SERVICE IS **** AND I WILL NEVER BUY SAMSUNG OR FROM GAME STORES AGAIN. How does a brand new machines motors break after 6 month, when you only use it once a week? This is pathetic. I have asked SAMSUNG who i can speak to to get my money back, because if it broke in 6 months and everything packed up, i can imagine with their generic parts i will have this same problem two months down the line. I don't know who to contact anymore as i am at my wits end with the incompetence and pathetic service of SAMSUNG