Samsung parts non existent service

Samsung you guys are the pits. You were given the simple task of supplying a seal for a very current model washing machine. You were given the relevant model / serial numbers so that you could not mess it up. You then manage to give the installer the wrong item not once but twice! Today when he came to you for the third time you tell him to come back tomorrow as you ordered the wrong thing AGAIN and you make some weak excuse in a WhatsApp to him but with no offer of an apology at all. Who pays the installers for all this wasted time and effort? When I phoned the installers principle he said that service has crashed all round since corona took hold. Get you act together and try and do decent and proper business - consistently. Not impressed as all as without machine now for the weekend and may a week busy the time you actually manage to get the right item for the installer.