Samsung partners with providers and lies to customers about promos - lost over R2000

Samsung was running a promo in collaboration with Telkom that if you pre-order the S22, you will receive a free samsung buds. I was very excited about this as I had never pre-ordered a phone before and being a Huawei customer, I was exited to move over to Telkom. It has been such a horrible experience and I regret the decision that I made. I received the phone 3 months later after complaining on numerous occasions. Telkom failed to renew my contract and I had to apply for a new contract and pay sim and connection fee all over again. When I app**** for my Samsung buds in May 2022 as soon as my phone arrived, I was excited to receive the buds only to receive an email from Samsung advising that I do not qualify for the promo as the redemption period ended on 30th April 2022. I pre-ordered the phone in February 2022 and the service provider that Samsung partnered up with failed to deliver the phone within the period so why am I being punished. Samsung must take this up with Telkom. Samsung must not lie and falsely advertise promos if they partner with providers that cannot meet these conditions such as Telkom. How was I supposed to claim the buds without the IMEI number which I only received when I received the device. I am so disappointed and would not recommend Samsung or Telkom. The service was so pathetic.