Samsung owes me a TV!

I took out a contract in October 2020 on a Samsung Galaxy note 20 Ultra promotion, where part of the promotion was recieving a 32inch TV for free. Today is the 23 November 2021, over a year and I still have not recieved my tv after they said I will only wait 6-8 weeks for the TV to arrive at my home. After 2 months I re-visted the mobile network that I took out the contract with and they said because it was a Samsung promotion I need to deal directly with Samsung. (by now I am fuming because now this becomes my responsibility, which is not fair). I then contacted Samsung who said I must resend the TV License and ID Document. They said thank for the documents and we will get back to you. No one got back to me, I have called Samsung again last week and the lady said she will call me the next day. No call was made, instead a email was sent stating - this campaign has been closed and we no longer accepting any documents. Today I called Samsung, they put me through to 4 people and I had to explain the same thing to all 4 and finally the one lady said she will put me through to the promotions department. Got through to the promotions department finally after being on the phone for 25mins, the line cuts as the lady I was speaking to had a bad line. I called again, I was on the phone for 15min waiting for them to put me through and then the call went dead. I am so angry that I ever took out this contract, I would not have taken this contract if this is the service I am getting. Why do I not have my TV?!?! This is so wrong on so many levels, and I want this to be sorted out ASAP please.