Samsung over promising and under delivering

We bought a promotional package for a Samsung Note20 in September 2020, where you get a Samsung TV with your phone. The TV's are not kept on site and we were instructed to order the TV's online. Super excited we do everything as we were told and TV's were to be delivered in 6 weeks. After 6 weeks still no tv or any correspondence from Samsung. We followed up and was told that there is a backlog due to covid and we will receive it within 3months.A little annoyed we accepted this as Covid has everyone scrambling. 3months later still no TV's. We get told again that they are aware of our order and will dispatch the TV's within 30 days. After 30 days, suprise surprise - still NO TV. Followed up again and got the same answer of TV's will be dispatched in 30 days. So almost 1YEAR LATER and still NO TV. We were instruced to email our details to *** amd guess what - still NO FEEDBACK OR TV. Samsung has been a huge disappointment and I will NEVER recommend Samsung to anyone again. Not due to bad quality of product, but due to NO SERVICE AND INCOMPETENCE AND LIE AFTER LIE. They do not treat their clients fairly at all!