Samsung Oven after-sales service breakdown (Faulty oven)

I bought and installed a Samsung Gas and electric oven from Samsung brand new. Within 1 month the fan was not working as desired and logged a call with Samsung. The call was picked up quickly and a technician came out. The technician (third party supplier) was phenomenal. He provided a report to Samsung and kept me up to date, which Samsung themselves could not do. The call has now open for 2 months, I can use my oven as I should and Samsung is just not resolving the issue. I like samsung products, but the after-sale service is shocker. My ticket number is ***.