Samsung oven

Since my last report on the 6th of June, I received no communication from Samsung at all. The technician appeared on the 8th and repaired the oven. This morning, whilst once again trying to use the oven, it over heated (at 160 degrees!) and switched off. Thank goodness my kitchen is still in one piece and did not catch alight. I have to ONCE AGAIN throw away burnt cake at my own cost and disappoint people I promised to bring cupcakes for their son. <br> <br> Clearly after so many attempts at fixing, a 3 month argument about whether or not Samsung is going to fix my oven and months of not being able to use the product, I am now demanding a replacement. This oven cannot be fixed by technicians who are trained to do so and I cannot continue to not use an expensive oven. I expect a call from a director to get this resolved this week! I have logged a call again this morning but have no faith in the process.