MC
Marc C
1 reviews | Active since Mar 2015
16 Jul 2015, 14:46
Samsung OTA update bricked my Note 2
I received an OTA update on my Note 2 on a Wednesday night, I let it download and went to sleep, Thursday morning i saw the download was complete and let the device install the update. During the course of Thursday morning i noticed the phone kept switching off, this started at about 9am. I kept switching it on also noticed my battery level was dropping at a rate of nots as well. By 11:30 my phone would not switch back on, all i would get is the \Galaxy Note II"screen flashing repeatedly. I took the phone to the Samsung repair centre in the Westrand and was told that its going to cost 3k to have it fixed. Why should i pay when the phone wad working perfectly before the update? Yes its older model but still"
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Replies (1)Samsung South Africa's replyOfficial
16 Jul 2015, 15:52Hello Mcretten,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply16 Jul 2015, 15:52
Official
Hello Mcretten,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
