Samsung or Wefix damaged my Samsung Tab S3 - Now they are wanting to void my warranty after device was signed off to them with NO PHYSICAL DAMAGE stated on their paperwork!

Someone damaged my Device after being signed off to Samsung, and they are now wanting to VOID warranty!

- Booked in at Samsung Canal Walk for a Faulty charge on 18-06-2019 @ around 11 am Device was inspected for physical damages and it was signed off that there were NO PHYSICAL DAMAGES which the customer service agent inspected and filled in, which I then had to sign off to.

- Samsung Tab S3 was then only booked in with WeFix the following day @ 18:38 with job number CWSA200762.

- Device was in for Assessment the next morning @ around 10 am and I received a quote @ 12:03 with the amount of R4798.00 which firstly shocked me as the device was still under warranty and there were no physical damages to the device upon signing it off to Samsung. - So I phone Samsung @ 12:06 to find out why they have quoted me. They could not answer me and said they will phone me back. With no response from Samsung I contacted them again @ 14:38. Where there was still no information for me regarding the tablet, and I was told that they will contact me at 4 – which ofco**** never happened. (Durning this time I tried phoning WeFix twice, but had no answer.

- At 14:42 I finally got though to WeFix, I asked them what is going on, and the only response I get was that my warranty was voided, I asked why, and Omar explained that he hasn’t assessed the device but there is a “drop mark” which I queried and he said that it was due to impact, keep in mind that this device was signed off to Samsung without any Physical Damages. I had to wait on line for 9 minutes for them to “check why the devices Warranty has been voided. I asked him to dispute this with Samsung as that device had NO DAMAGES when it was signed off whilst being approved by Samsung Canal Walk. So ofco**** the device had to be damaged by either Samsung Canal Walk or WeFix Canal Walk. One of them had to decide who is responsible.

- Eventually @ 18:34 I get a call from Omar saying that nobody will be taking responsibility for the device being damaged and that he spoke to Samsung’s “higher ups” and they refuse to assist me. With this information I got really upset and feel they have no right to make the Customer pay for damages that was not there upon signing it off from both parties. I asked him what number he contacted and who he spoke to which he could not answer me. Eventually got a number to Samsung Call Centre. Being very livid about this, I told WeFix that this isn’t right and is no way to handle a situation like this.

- I ended up calling Samsung Call Centre directly after this, and I spoke to a lady that assisted me in logging a complaint ***. They stated I should leave my device with WeFix until this can be resolved.

- At 19:18 I contacted Wefix – Spoke to Omar again stating that they should leave my device in their care as Samsung is wanting to resolve this via my complaint. Not sure who Omar spoke to at Samsung regarding this issue, he said that there wasn’t one specific person to speak to.

- This ordeal had honestly upset me so much, I came in for a faulty charge and not only was the device damaged in the process, but now I am being held liable and Warranty is being voided because of negligence. I spend a lot of money on Samsung Products always keeping up with the latest devices as I love them and their brand. This is my first time having issues with a device where I had to deal with the Samsung Repair Centre and this is really not a way of handling issues. You should honor your warranties and not find a way to get out of it.

I have spent thousands of rands on your latest products. Tv's, Samsung Galaxy Note ranges (Since the note 2 I have always upgraded, I now have the Note 9) and tablets, a samsung Tab S3 which I am fighting with to be repaired due to negligence from either Samsung or Wefix, I was wanting to upgrade to the Samsung Tab S4. You are charging so much money for items which warranties are not being honored.

If this is the way you honor warranties and treat customers after one fault not even caused by me, then I don't want to support you anymore.

Your products have always been amazing to me. Its a pitty that you not honoring warranties bring you down like this.

This Fault was with Samsung Canal Walk or Wefix Canal walk. All I know is that device was signed off with no damages to Samsung and that is agreed upon on paperwork.

I cant let this rest.