AP
Ashen P

1 reviews | Active since May 2019

16 Jan 2023, 19:15

Samsung or Samdung?

Very poor quality products. Purchased a new UHD TV and on the same day of taking home, the remote refused to work. After an hour on a call with a Samsung call centre agent I was advised that the remote is faulty and needs to be returned to store. Tested remote at the store on another TV and it worked. Then had to drive back home, unmount TV and return. Was then replaced with another unit, get home, mount the TV and the applications kick you out and restarts the TV after 3 or so minutes. Again, had to unmount and return to store. Approached Samsung to replace with a newer more reliable model, but they are now opting to have my money refunded as the business of retaining a customer doesn't seem like a priority. Will share my experience on several platforms to ensure Samsung loses more in sales than the expense and inconvenience they have caused me

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Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Jan 2023, 19:16
Official
Good evening  Ashen,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA 
;^NM