Samsung only protecting business and not individual

I really wish I could give Samsung 0 for no effort to protect wearable. I lost both my watch and ear buds, the one moment ot was still available on my wearable app and the next moment it is gone. Somebody stole and remove it from my account??? How is this possible for a company that could easily protect themselves during the riots by factory locking all Samsung Tvs for their insurance purposes, but can not even prevent some thieve to remove items from a registered Samsung account? Pathetic response from technical to say it can and will happen, worst customer feedback. Samsung you have lost a client forever.