SAMSUNG ONLINE WORST EXPERIENCE

If I could give 0 I would - worst experience ever with Samsung online. Ordered items online on 15 June and it said for delivery by 20 June. However, by the 21 June it was not received. Checked the “track your delivery” on Samsung online order it gave a Courier It page with no details for the order. So then queried with Samsung (via call) on Friday 21 June was told that it was handed to courier but the courier didn’t have my address (not sure how in the world that happens) and that I will get Monday. Monday went to ‘track your deliver” no order details. Queried with Samsung directly on Monday was told courier ( Skynet) received parcel in Pretoria office on Friday 21 June they will contact me regarding delivery. No contact was ever made by the courier so I then called the courier and was told it will be delivered Tuesday. Normally a courier company sends a message out that your items is out for delivery so you make sure you are available to take delivery - since no such message was received by 9.00am Tuesday 25 June I followed up and was shockingly told 3 different stories by 3 diff call agents at skynet (I had to call numerous times as they kept putting me on hold then cutting me off). Was told the following: 1. Was only received in Pretoria office on Monday and will still be scheduled for delivery in the week. (contrary to what was said to me by Samsung). 2. Was with driver out yesterday (Monday 24 June) – will check with Driver what happened (very disturbing ☹) 3. Company is on strike and don’t have enough staff. Refused to put me through a manager to escalate this . Not sure how Samsung hands such valuable expensive items (to me) to a courier company that is striking or so useless. When I initially clicked on "track your delivery" on samsung online order it took me to Courier IT link with "no details for order" yet Samsung gave me Skynet details as courier to contact. This morning cannot track my order on the Samsung website anymore – seems like Samsung doesn’t bother after it is “shipped” to courier. To me shipped doesn't mean delivered. Every other on-line store I have dealt allows to track until and after DELIVERED. Samsung delivery service is extremely **********. STILL waiting. (note: I have not been contacted once by Samsung or the Courier to advise of delays). Highly stressed as this is a lot of money for me as well as requiring my items urgently for use.

SAMSUNG ONLINE AND SKYNET WORST EXPERIENCE EVER