JN
Jacques N
1 reviews | Active since Feb 2019
20 Feb 2025, 10:46
Samsung Online useless in resolving Skynet logistic issues
Bought buds 3 online, agreed to refund and replace with Buds 3 Pro. Parcel after 9 days is still stuck at Skynet not even returned to Samsung Warehouse and replacement buds not even ordered yet. i am a client of Samsung but Samsung is saying they waiting for they service provider Skynet to return parcel. I am waiting due to Skynet being useless and Samsung can action the case and resolve it.
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Samsung South Africa's replyOfficial
20 Feb 2025, 10:48Good day Jacques
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Feb 2025, 10:48
Official
Good day Jacques
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM