BO
Bjorn O
1 reviews | Active since Mar 2009
29 May 2023, 12:12
SAMSUNG ONLINE STORE STAY AWAY!!
I purchased a washing machine on 21 May and selected 24 May for delivery. The 24th came and NO delivery. So of course I phone their online orders and SAMSUNG had a payment gateway issue and funds were NOT allocated. You as SAMSUNG should have contacted your customers. Anyway, promises were made BUT still to date (29 May) NO delivery.
I have canceled my order (let's hope I get my monies back). This has been the most pathetic experience I have ever had with a large corporation. I have always been a proud supporter of your products (TV, Fridge, Phone, Washing machine etc) however I will NEVER EVER purchase a product from SAMSUNG again.
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Replies (2)
Samsung South Africa's replyOfficial
29 May 2023, 12:13Good day Bjorn
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply29 May 2023, 12:13
Official
Good day Bjorn
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
BO
Bjorn O's updateReviewer Update
02 Jun 2023, 12:26So I purchased a Bosch washing machine and received it before I have even received my refund from Samsung.
What a joke of a company. Ignoring all my emails. I want my refund Samsung!!
What a joke of a company. Ignoring all my emails. I want my refund Samsung!!
BO
Bjorn O's update02 Jun 2023, 12:26
Reviewer Update
So I purchased a Bosch washing machine and received it before I have even received my refund from Samsung.
What a joke of a company. Ignoring all my emails. I want my refund Samsung!!
What a joke of a company. Ignoring all my emails. I want my refund Samsung!!