1 reviews | Active since Nov 2015
SAMSUNG ONLINE STORE SERVICE IS GARBAGE!
i bought a tv and soundbar about 3 weeks or so ago. i received the soundbar and what was meant to be a tv but it turned out to be an empty box. I alerted samsung and sent through pictures. They said that i signed for it and only to find that someone else other than myself signed for what was meant to a tv. The signature isnt even mine. i asked for the proof of the signature of the soundbar that i signed for and i have not been provided this.
I went on to buy myself a new tv at the store and waited for feedback. To date, samsung does not want to refund my money and i have long returned their soundbar.
I have been trying to get to the bottom of this issue for weeks on end and nobody cares. I have spent hours on the phone on daily and tons of emails to them and all this has drawn a blank.
I have interacted with the lady by the name of Linda in the VOC team, not only can i not get hold of her, her line is always terrible and her manager Thapelo is always busy in meetings or working from home. The whole experience has been an absolute nightmare and i would never recommend anyone to buy any samsung product online.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
This has been logged to your VOC last week Friday already. Someone called me the past saturday to confirm that on Tuesday, someone will call me from VOC. Did that happen? No, as expected.
On Wednesday i called in and spoke to Linda in VOC. She is yet to come back to me today after 10am... after 10am is basically anytime today therefore i should sit and watch my phone for the call to come through because i have nothing else better to do except to be Samsung's puppet. You lot disgust me!
Here you are right now, logged the issue with VOC yet again. The very same useless people whose lines are never working properly and managers are never available. It sure is a circus in your organization.
This has been logged to your VOC last week Friday already. Someone called me the past saturday to confirm that on Tuesday, someone will call me from VOC. Did that happen? No, as expected.
On Wednesday i called in and spoke to Linda in VOC. She is yet to come back to me today after 10am... after 10am is basically anytime today therefore i should sit and watch my phone for the call to come through because i have nothing else better to do except to be Samsung's puppet. You lot disgust me!
Here you are right now, logged the issue with VOC yet again. The very same useless people whose lines are never working properly and managers are never available. It sure is a circus in your organization.