CN
COLLEN N

1 reviews | Active since Mar 2022

14 Apr 2026, 20:09

SAMSUNG ONLINE STORE SERVICE IS ****

I bought a fridge at the end of March. It was supposed to be delivered on the 2nd of April. Samsung is using a bunch of clowns called Value Express. What a group of useless people who lie like kids. Their stupid back-and-forth got so tiring that I ended up demanding a refund. Seeing that Samsung is not hearing me when I escalate this nut-heads. I asked them to deliver asap. ***? From "we deliver in 2-3 days," it was a week before I got tired. Now it's been over two weeks. Some useless clown from Value Express even had the nerve to tell me on the 2nd, when they were supposed to deliver, that it's none of their business I should contact Samsung, they deliver in 3-5 days. MAYBE PRODUCTS ARE OK, BUT SAMSUNG SERVICE IS ****!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Apr 2026, 20:11
Official
Good day Collen

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^KK