Samsung online store ****s

****-SUNG...WHERE ARE MY FREE GIFT??

I'll keep it brief because I know what their response (as seen from many other reviews with my exact problem) will be. Took out the Samsung Note 20 Ultra contract from Telkom with the Samsung promotion. With that you get a Samsung TV for free, Claimed from Samsung Members App; Claim approved; you send your TV Licence to Samsung. I did all that - as the TV licence is in my Father`s name ( the law states that it is acceptable) I called several times and was told that they don't know why I did not receive my television yet and that all was approved and that it only needs to be delivered. When I emailed them to find out what was happening and they told me as the tv licence was not on my name I will not receive the TV. According to the broadcasting act that was published in the Government gazette : Broadcasting Act,No 4 of 1999, as amended, I am exempt from a tv license because my direct family member has one and we are dependent on each other so our household has a valid license.The Consumer Protection Act clearly states, "Suppliers may not mislead consumers." The Act also bars suppliers from making false claims about a product. So Samsung are you a serious company or a ****….. I have bought a television for our living room a year ago with telkom and I did receive that Samsung television with the same license and documents… so Samsung what's wrong this time...Incompetence on delivering a promotional product???? What excuse will be next…. a television license for every television set bought from you????