1 reviews | Active since Dec 2014
Samsung Online store is a ****
The Samsung online store is not one to use at all. I purchased a Samsung watch which was incorrect i then loaded a refund within 14 days of receiving the product . Exactly 5 days afterwards. The online refund form was filled in with no reference number i then contacted the online chat bot team to safe guard the refund processs and made copies of the message for proof if need. Alone and behold it was needed. Samsung online South Africa then told me that i had not completed the refund in time and i need to stay with the watch. I then provided proof of this to them and copied in the complaints line and online email and still no response i have now logged 7 calls with them and after 2 months they still will not take back the refund product . If any advise do not use the Samsung online store its nothing short of a ****
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM