Samsung Online Store

If I could give 0 stars I would. The worst customer service I have ever experienced. They have been stringing me along since the 10th of December. I ordered my TV, which arrived much later than the promised date. When it arrived, the LCD was damaged. I logged a call for a replacement and after following all the necessary instructions, I was told on the 10th of December that the unit will be replaced. Not only has the unit not been replaced (almost a month later), but they have as yet not even collected the broken TV from me. Every time I phoned, I was told a different story and promised a call back with feedback which never came. I will never buy anything from them again. I would rather pay more at retail stored and I likely will never buy this brand of appliance again.