ZS
Zarina S
1 reviews | Active since Jan 2021
05 May 2026, 11:00
Samsung online store - *******
I purchased from Samsung online shop the S26 on 10th of Mar and canceled the order on the 11th Mar as I received the S26ultra as a gift. I contacted Samsung online and requested refund. To this date I have still not received a refund and still get debited every month. I have contacted them every week for the last 2 months and they keep on responding with its escalated. This is ridiculous how can a refund take 2 months, how can I be paying for a phone I don't have. Complete ******* and constitutes *****.
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Samsung South Africa's replyOfficial
05 May 2026, 11:01Good day Zarina
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply05 May 2026, 11:01
Official
Good day Zarina
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK