GO
Gillian O
1 reviews | Active since Feb 2023
22 Mar 2024, 10:06
Samsung Online Store
I will never order from the Samsung online store again. I ordered a watch almost a month ago and have still not received it. Their call center operators are very friendly but somehow don't seem able to actually resolve problems. I have spoken to several people, all of whom promise the world but don't deliver, literally! Apparently the problem lies with whoever does their deliveries, if this is the case, they need to change service provider!
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Samsung South Africa's replyOfficial
22 Mar 2024, 10:10Good day Gillian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply22 Mar 2024, 10:10
Official
Good day Gillian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM