Samsung Online Sketchy as all hell

Good morning

I bought a Samsung directly from Samsung.com e-store (shop.samsung.com) You can see the order outlined below in the attached email. I was told by their system that the phone would arrive on Friday (14 January 2022).

When I called to find out when it would arrive and why I hadn't received a waybill number, the person on the phone at Samsung said they couldn't find my order number.

Then they called me back to give me a Waybill number and courier number instead of emailing it to me and told me to call the courier. I called the Courier and they said the waybill number was not a waybill number at all and they couldn't help me.

I tried to call the customer service number again (***4), but it disconnects immediately or tells me the dialled number is not in service I tried again this AM, but I get told that the number doesn't exist by an automated voice message. I also tried another number listed on the website which is not working either.

This is so sketchy I cannot even fathom how a massive brand like Samsung can run a company.

I spent 20 thousand rand on a new phone and this whole scenario makes me very nervous and worried I will ever see the phone or the money again. I would like my money back from Samsung and I will rather just buy a phone from Apple or some other brand.

I teach UX and am a senior UX researcher/service designer and I can't believe this is how your online store works? Not even a waybill number by email, that I have to call someone and they don't even see my order in your system?

I have bought from small mom and pop companies and I immediately get an email with a waybill once the items have been booked for collection/delivery.

Please contact me immediately to rectify.