1 reviews | Active since Jun 2011
Samsung online shop
I recently visited Samsungs online site as I am in the process of buying a new washing machine. After browsing through their site, I noted they had a sale and investigated if there were any washing machines. To my surprise, they had a Eco-buble machine that was discounted at 99%, so I immediately took up the offer and purchased the machine. The transaction went through and I was charged the respective R1 for the machine. I then purchased another washing machine as I saw that the pricing was still available, this for my brother in Cape Town. Again the transaction went through as per the advertised pricing and I paid my R1.
When I followed up on Monday morning, I noted that both orders were cancelled without my knowledge. I have contact Samsung on 2 different occasions to find out what is wrong, and I am getting no response.
This is unacceptable and I need to understand why you display products on your website at a specific price and can't then commit to this.
Your urgent response to this matter would be appreciated.
Regards Mr Eco-Bubble
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM