RN
Ro N
1 reviews | Active since Aug 2019
12 Mar 2024, 06:31
Samsung Online Refund nightmare experience
I bought a phone online at Samsung and since the delivery was taking too long I opted to just go straight to the Samsung store and get the same phone and then cancelled the online order which arrived a few days after. They came and collected the device and four weeks later I am still waiting for the refund, their call agents and emails replies seems automated and just an overall bad service, I wouldn't recommend it to anyone. The are operating a sort of a ""something"" business is what one can say.........
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Replies (2)
Samsung South Africa's replyOfficial
12 Mar 2024, 07:55Good day Ro Ne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply12 Mar 2024, 07:55
Official
Good day Ro Ne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
RN
Ro N's updateReviewer Update
13 Mar 2024, 07:54Samsung is giving me a hellish and a terrible ordeal. One can conclude that they will never refund you for no reason at all. They just don't refund but at the background they are busy sending **** proof of payments that are seven days old but which the money never clears.
RN
Ro N's update13 Mar 2024, 07:54
Reviewer Update
Samsung is giving me a hellish and a terrible ordeal. One can conclude that they will never refund you for no reason at all. They just don't refund but at the background they are busy sending **** proof of payments that are seven days old but which the money never clears.