SAMSUNG ONLINE - BE WARY --> RATHER BUY IN STORE (Whether to buy the brand ... to be updated)

DO NOT SHOP ONLINE RE SAMUNG (https://www.samsung.com/za/) aka (https://shop.samsung.com/). The delivery date promised is just a precursor for the sale. Jumped on the "Easter Special" for "MY" (Hopefully/ hopefully soon?) 32" Odyssey G55C QHD, 1ms MPRT, 165Hz Gaming Monitor Usually R7300 but got it for R5999... YAY (At this rate i would have gladly paid more elsewhere - or gone with the LG) Paid via CC / Mastercard/ Visa on the site, instant deduction out of my account on 15 April. Delivery date promised was 22 April. Supposed steps from purchasing to delivery 1)Order Created 2)Order Confirmed 3)Order in Process 4)Preparing to Ship 5)On the way 6)Delivered. Everyday i have checked progress after paying but alas... im STILL on step 1. 23 April i decide to chat via Samsung whatsapp support - i select chat to an agent. they say they will escalate to the relevant dept. Expect 24/48 hrs forr THAT part. 24 April - i decide to chat via Samsung whatsapp support - - i select chat to an agent *again*. Responses seem very bot like but this time the agent asked - DID YOU PAY. im like - YESSSS - DUHHH. i tell the agent (bot) that this was supposed to be a birthday present for my kid/s - well both kids wanted 1. so far ive just missed the 1st kids bday and about to miss the next kids bday. They said they would escalate (Assume another 48hrs of nothing)

PLZ take note Samsung - it takes 1-3 working days to anywhere in SA for any online orders in SA.... well always does to my coastal town. not 10 days no traction past point 1. This whole experience feels like a con.