Samsung online atrocious customer service.

I bought the Galaxy 7 watch ultra on Black Friday, from Samsung online store. Promised delivery for Saturday received Monday. The watch is not functioning out of the box. 9 phone calls, videos to their echnical Center all confirm the watch to be faulty. Emails on photographs followed by Tuesday. Samsung committed to pick the watch up and the either repair or replace. That was 18 days ago. Phone calls to determine when they're going to pick it up have achieved no positive response. The remind me that their SLA says that 7 to 14 working days is an acceptable turnaround. When I've commented that on Monday that 21 days will have a elapsed they now say 'no, no 30 days turnaround is acceptable'. So I bought a very expensive watch that doesn't work and Samsung, one of the biggest electronic brands in the world, does not care. They still cannot tell me when they will pick the watch up.