Samsung offers vouchers but does not follow through with their promise.

Item: Samsung South Africa
Rating: 1
Author: MAtthew H

I submitted the R4000 voucher and UV wireless charger claim in the Samsung members app on the 25th of August, I received my phone on the 25th August but I had done my upgrade on the 16th August.

I submitted the claim on the members app on the 25th August and only received the sms for the sterilizer on the 10th of September. I never received a SMS for the R4000 voucher, i then emailed Samsung support in SA about this issue and no one contacted me about this!

I upgraded to the note 20 Ultra 5G because of these vouchers, if this does not get resolved i will never upgrade to a Samsung again and i will complain to Samsung head office as it seems i lost out on this R4000 voucher when i actually submitted both UV wireless and R4000 voucher.

Helpful (0)

Replies (4)

Samsung South Africa's replyOfficial

29 Oct 2020, 09:53

Good Day Matthew,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards

SamsungZA

Samsung South Africa's reply29 Oct 2020, 09:53

Official

Good Day Matthew,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards

SamsungZA

Samsung South Africa's replyOfficial

29 Oct 2020, 13:38

Hi Matthew, we are working on this issue and will keep you posted.

Thanks for being patient with us.^NM

Samsung South Africa's reply29 Oct 2020, 13:38

Official

Hi Matthew, we are working on this issue and will keep you posted.

Thanks for being patient with us.^NM

Samsung South Africa's replyOfficial

09 Nov 2020, 16:50

Good Day Matthew, will you kindly send us a private message with your delivery address, or email to tellus @ samsung . com , so i can forward it to our fullfilment team. ^NM

Samsung South Africa's reply09 Nov 2020, 16:50

Official

Good Day Matthew, will you kindly send us a private message with your delivery address, or email to tellus @ samsung . com , so i can forward it to our fullfilment team. ^NM

MAtthew H's updateReviewer Update

10 Nov 2020, 10:06

Hi NM,

I have emailed you on the email address above, there is no private message option here on hellopeter?

Thank you.

Matt

MAtthew H's update10 Nov 2020, 10:06

Reviewer Update

Hi NM,

I have emailed you on the email address above, there is no private message option here on hellopeter?

Thank you.

Matt