Samsung offers replacement but has no stock for months and months

Our Samsung washer/drier has been ripping clothes since the first few months of purchase, we have complained and had technicians out. Now the machine is out of warranty, we eventually grudgingly came to the compromise that we would take the depreciation offer and pay in money and get a new machine. Samsung hasn't had stock of the replacement for MONTHS!!! Samsung refuses to compensate us for the damaged clothes as we don't have the original proof of purchase for the clothing that was destroyed - who the heck keeps receipts for years?? I have been dealing with this issue for over a year now and am fed nothing but empty promises and platitudes. I will never purchase another Samsung product as long as I live. What a horrible lack of customer service.