1 reviews | Active since Oct 2016
Samsung offering what they cannot deliver
<p>Do not be fooled by the warranties and screen repairs promised by Samsung! 3 months down the line the S7 Edge is riddled with problems including overheating battery to name just a few. Take it in so Samsung where they spend about 5 minutes turning the phone every which way to Sunday until they eventually find what they are looking for - the smallest of scratches on the body that requires a screen repair and then means that one cannot access the warranty. Alternatively you can pay for the screen and then access the warranty but low and behold - no way that Samsung will allow you to use BOTH the promised coverages! What a joke Samsung - your products are no longer welcome in my household</p>
Hi Thea
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Thea
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
