eJ
elton J
1 reviews | Active since Nov 2011
18 Mar 2023, 13:50
samsung "offer" yet refuse to teach people to use their product. Gross negligence by staff or samsung?.
So Samsung as I have been told by several store staff - offers free training on the use of their cell and tablets. Without Prejudice. What total fiction! I have given my details 3x to 3 different staff at Tablebay Mall Samsung Store. I have not been contacted at all. I came from having apple everything and had to get a windows based pc due to design software. So I replaced iPhone with an S22+ and an iPad/ iPencil with S7 tablet. I just want to learn how to get these to actually do things as advertised.
Samsung epic failure!!! Great offer a service but ignore the client. IE zero service. I have the names of these people who were supposed to call me. Ebie and Jeremy for shame on you! So now I am left with the belief I am sitting with a pile of over priced useless tech that has zero support. Worse zero follow through as per public advertised offering!
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
20 Mar 2023, 08:21Good day Elton
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Mar 2023, 08:21
Official
Good day Elton
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
eJ
elton J's updateReviewer Update
20 Mar 2023, 15:52I was private messaged:
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you. ^NM
I got a call by Samsung SA and was advised Michael would be contacting me regarding lessons (this is after all my complaint). Michael calls turns out he is a tech support person had no clue of teaching someone to use devices - no curriculum. He simply provides tech support. IE i have a problem fix it. I was told teach how to use devices Samsung decided lets do thisall over the phone as he is based in Johannesburg and I in Cape Town.
Epic fail Samsung. Epic!
PS many of your tuts online are totally out of date as the sequential steps don't apply - Michael asked If i had a software update. Yes of course. BAM the tuts no longer apply
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you. ^NM
I got a call by Samsung SA and was advised Michael would be contacting me regarding lessons (this is after all my complaint). Michael calls turns out he is a tech support person had no clue of teaching someone to use devices - no curriculum. He simply provides tech support. IE i have a problem fix it. I was told teach how to use devices Samsung decided lets do thisall over the phone as he is based in Johannesburg and I in Cape Town.
Epic fail Samsung. Epic!
PS many of your tuts online are totally out of date as the sequential steps don't apply - Michael asked If i had a software update. Yes of course. BAM the tuts no longer apply
eJ
elton J's update20 Mar 2023, 15:52
Reviewer Update
I was private messaged:
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you. ^NM
I got a call by Samsung SA and was advised Michael would be contacting me regarding lessons (this is after all my complaint). Michael calls turns out he is a tech support person had no clue of teaching someone to use devices - no curriculum. He simply provides tech support. IE i have a problem fix it. I was told teach how to use devices Samsung decided lets do thisall over the phone as he is based in Johannesburg and I in Cape Town.
Epic fail Samsung. Epic!
PS many of your tuts online are totally out of date as the sequential steps don't apply - Michael asked If i had a software update. Yes of course. BAM the tuts no longer apply
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you. ^NM
I got a call by Samsung SA and was advised Michael would be contacting me regarding lessons (this is after all my complaint). Michael calls turns out he is a tech support person had no clue of teaching someone to use devices - no curriculum. He simply provides tech support. IE i have a problem fix it. I was told teach how to use devices Samsung decided lets do thisall over the phone as he is based in Johannesburg and I in Cape Town.
Epic fail Samsung. Epic!
PS many of your tuts online are totally out of date as the sequential steps don't apply - Michael asked If i had a software update. Yes of course. BAM the tuts no longer apply
eJ
elton J's updateReviewer Update
22 Mar 2023, 14:51without prejudice
Epic Fail. Samsung reached out under the title escalation of complaint and the first thing Vaughn referred me to we the manuals of the devices I have. On complaint and statement that this is **** too large to flush I was referred to technical support in a store near me - again as stated to them this is problem solving not the device education as stated.
gross misrepresentation.
Epic Fail. Samsung reached out under the title escalation of complaint and the first thing Vaughn referred me to we the manuals of the devices I have. On complaint and statement that this is **** too large to flush I was referred to technical support in a store near me - again as stated to them this is problem solving not the device education as stated.
gross misrepresentation.
eJ
elton J's update22 Mar 2023, 14:51
Reviewer Update
without prejudice
Epic Fail. Samsung reached out under the title escalation of complaint and the first thing Vaughn referred me to we the manuals of the devices I have. On complaint and statement that this is **** too large to flush I was referred to technical support in a store near me - again as stated to them this is problem solving not the device education as stated.
gross misrepresentation.
Epic Fail. Samsung reached out under the title escalation of complaint and the first thing Vaughn referred me to we the manuals of the devices I have. On complaint and statement that this is **** too large to flush I was referred to technical support in a store near me - again as stated to them this is problem solving not the device education as stated.
gross misrepresentation.
eJ
elton J's updateReviewer Update
04 Jun 2023, 15:09Samsung called me. They "dropped" the call before I could answer, and never called again.
Please call me properly and speak to me. If I dont answer follow up till we speak. It's professional and how business is done. Stop being ssso poor up your game it's a call for petesake.
Are you sorting this out? Or not?
Please call me properly and speak to me. If I dont answer follow up till we speak. It's professional and how business is done. Stop being ssso poor up your game it's a call for petesake.
Are you sorting this out? Or not?
eJ
elton J's update04 Jun 2023, 15:09
Reviewer Update
Samsung called me. They "dropped" the call before I could answer, and never called again.
Please call me properly and speak to me. If I dont answer follow up till we speak. It's professional and how business is done. Stop being ssso poor up your game it's a call for petesake.
Are you sorting this out? Or not?
Please call me properly and speak to me. If I dont answer follow up till we speak. It's professional and how business is done. Stop being ssso poor up your game it's a call for petesake.
Are you sorting this out? Or not?